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We're here to help you get the most out of Hidezen VPN. Find answers in our FAQ or contact us directly.

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Frequently Asked Questions

You can get unlimited licenses. Our service is completely free and will remain so until we have 1 million users. There are no restrictions.
On any devices: • Windows • macOS • Android • iOS We use the VLESS Reality protocol — works on all modern platforms.
We use the VLESS Reality (X-Ray) protocol with TLS 1.3 encryption. This is a modern technology where your VPN traffic looks like regular HTTPS — it cannot be detected or blocked.
Traditional VPNs (OpenVPN, WireGuard) are easily detected and blocked by their distinctive traffic signatures. VLESS Reality (X-Ray) disguises VPN traffic as regular HTTPS — DPI systems cannot distinguish it from normal website visits. This ensures stable operation even in countries with strict censorship.
Check the following: • Disable antivirus and firewall • Make sure the device is not blocking the activation server • Go to the test link https://globalverdantcore.com in your browser - if you see "Connection Established" - the activation server is available. • Add the application to Windows Firewall / macOS / Android exceptions
• Try another server • Disable antivirus or firewall • Change DNS to 1.1.1.1 or 8.8.8.8 • Try disabling IPv6 at your provider • Restart the application
You can connect up to 6 devices if they use different servers. It is best to use different activation codes for each device.
As many as you want. There are no restrictions.
VLESS Reality does not use .ovpn files. Your router needs firmware with Xray/Sing-box support: • OpenWrt with Xray or Sing-box package • Padavan with Xray support • Keenetic with Entware + Xray installed ❗ Standard router firmware does not support VLESS Reality. Contact our support for help.
Run the program as administrator. Also check if the system is using cached DNS records — you can try changing DNS.
Yes, you can switch between servers manually or automatically — depending on the application version.
Possible reasons: • System goes to sleep mode • Application "sleeps" in background (especially on Android or iOS) • Unstable internet connection • Provider restrictions We recommend enabling "unrestricted" mode for the application in battery and power saving settings.
Yes. We use the VLESS Reality protocol with TLS 1.3 encryption. Your traffic is fully encrypted and indistinguishable from regular HTTPS — it cannot be intercepted or decrypted.

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