Last updated: June 30, 2025
We want you to be completely satisfied with Hidezen VPN. If you are not satisfied with our service, you may request a refund within the timeframe outlined below.
You are eligible for a full refund if you request it within 7 (seven) calendar days from the date of your original purchase. After 7 days, refunds are no longer available.
To request a refund, please contact our support team via the support page or email us. Include your activation code and the email address associated with your account.
Please note that any payment processing fees (commissions charged by payment providers such as Stripe) are non-refundable and will be deducted from the refund amount. The customer bears the cost of these transaction fees.
Once your refund request is approved, the refund will be processed within 5-10 business days. The exact timing depends on your payment provider.
Refunds may be denied if we detect abuse of the refund policy, including but not limited to repeated purchases and refund requests, or violation of our Terms of Service.
Refunds will be issued to the same payment method that was used for the original purchase. We do not process refunds to alternative payment methods or accounts.