Last updated: June 30, 2025

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Hidezen ("we", "us", "our") collects, uses, safeguards and discloses your information when you use our VPN service ("Service").

1. Information We Collect

To operate the Service, we collect:

  • Email address: Provided by you when requesting an activation code, used only to issue and manage your account.
  • IP address: Logged at connection time solely to verify that your activation code is valid and not shared.

2. How We Use Your Information

We use your email and IP address for the following purposes:

  • Issuing and validating your activation code.
  • Ensuring a single active session per code to prevent abuse.
  • Notifying you of important service updates or security notices.

3. Data Sharing and Disclosure

We do not sell, rent or share your personal information with third parties for marketing purposes. The only circumstance in which we will disclose your email or IP address is upon receipt of a valid, binding court order from a United Kingdom court.

4. No Logging of VPN Activity

We do not record or retain any details of your VPN sessions. Specifically, we do not log:

  • Connection timestamps beyond immediate validation.
  • Destination IP addresses or websites visited.
  • Content, duration or volume of your traffic.

Because we do not store these logs, it is technically impossible for us to provide them under any circumstance.

5. Data Retention and Deletion

We retain your email and the IP address used at connection only as long as necessary to provide the Service and for security purposes. Once your subscription expires or is deleted, we permanently erase or anonymize this data within 30 days.

6. Data Security

We implement industry-standard security measures, including encrypted storage, access controls and regular audits, to protect your data from unauthorized access, alteration or destruction.

7. Your Rights

You have the right to access, correct or delete the personal data we hold about you. To exercise these rights or for any privacy inquiries, please contact us via the support form. We will respond within 30 days.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any revisions will be posted here with a new "Last updated" date.

9. Contact Us

If you have questions or concerns, contact us via our Support Form.