Last updated: June 21, 2025

Terms of Service

Welcome to Hidezen LTD. These Terms of Service (“Terms”) govern your access to and use of our VPN service, websites, applications and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree, you may not use the Service.

1. Definitions

“We,” “us,” “our” means Hidezen and its affiliates.
“You,” “your” means anyone using the Service.
“Activation Code” means the unique code we issue to activate your VPN access.

2. Eligibility and Accounts

Eligibility. You must be at least 18 years old (or age of majority) to use the Service.
Account. You must register and obtain an Activation Code. Provide and keep accurate, current information.
Security. You are responsible for safeguarding your code and credentials. Notify us immediately of any unauthorized use.

3. License Grant and Restrictions

License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.
Restrictions. You may not:

4. Subscription and Fees

During our beta, access may be free. Afterwards, paid plans apply. By selecting a paid plan, you authorize us to charge your chosen payment method. Fees are non-refundable except as required by law. Subscriptions auto-renew unless canceled at least 7 days before renewal.

5. Service Availability and Support

We strive for reliable service but cannot guarantee uninterrupted access. Scheduled maintenance or technical issues may occur. Support is available via [email protected].

6. Privacy and Data

Your use is governed by our Privacy Policy. We collect your email and Activation Code to provide the Service, plus anonymized usage metrics. We do not sell your personal data.

7. Intellectual Property

All rights, title and interest in the Service and Content (excluding your data) remain our property. Feedback you provide is assigned to us.

8. Warranty Disclaimer

The Service is provided “as is” without warranty of any kind. We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential or punitive damages. Our total liability will not exceed the fees you paid in the prior 12 months (or $10, whichever is less).

10. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities or expenses arising out of your breach of these Terms or misuse of the Service.

11. Termination

By us. We may suspend or terminate your access for any breach.
By you. You may cancel at any time by emailing [email protected]. Cancellation does not guarantee a refund.

12. Governing Law

These Terms are governed by the laws of the United Kingdom. Disputes must be resolved in the courts of England and Wales.

13. Changes to Terms

We may update these Terms at any time. Updated Terms are effective upon posting. Continued use constitutes acceptance.

14. Contact Us

If you have questions or concerns, contact us at:
Hidezen Support
Email: [email protected]